If you're having a problem with your account, please review the following information.
Trouble Logging In?
If you saved your work from a previous visit, use the password reset tool.
To create a new account, choose a learning path and then click any "Save My Work" button to enter your information.Frequently Asked Questions
- What's my password?
- How do I change my account details?
- Why can't I log in?
- How do I print a completion certificate?
- How do I raise my grade?
- How do I raise my participation score?
- What's the Module Verification Tool mentioned on my certificate?
Have an issue not addressed here?
For questions about paying for college and managing loans, contact the SCHEV Student Loan Advocate.
For technical support, contact us.
Did You Know?Virginia Student Loan Help is a service of the State Council of Higher Education for Virginia (SCHEV), the Commonwealth's coordinating body for higher education. SCHEV administers a variety of educational programs that benefit students, faculty, parents and taxpayers.
This service is available to all residents of Virginia. Registration is not required, but you can choose to create an account to save your work and to earn module completion certificates.